Terms of Service

1. Acceptance of Terms

By accessing the website at cloud9solution.com, utilizing our interactive solution finder, workload sizing calculators, or speaking with Cloud9 AI, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or online tools.

2. Scope of Online Information & Proposals

All architectural specifications, service descriptions, and platform overviews published on this website are provided for informational and preliminary scoping purposes. Nothing on this website constitutes a binding commercial agreement or formal Service Level Agreement (SLA). Formal technical SLAs, uptime commitments, and commercial terms are established exclusively through individually executed Master Services Agreements (MSA) and Statements of Work (SOW).

3. Interactive Tools & Cloud9 AI Voice Assistant

Our website provides interactive tools including a workload sizing engine and an AI pre-sales voice consultant:

• Indicative Estimations: Sizing estimates, architecture recommendations, and capacity models generated by the website or Cloud9 AI are approximations designed to assist preliminary discussions. Final production sizing requires a detailed review by Cloud9solution engineering staff.
• Real-time Voice Processing: Audio streams transmitted to Cloud9 AI are processed in real-time via ephemeral WebRTC connections. Audio streams are not recorded or persisted to disk. Only sanitized textual transcripts are retained for inquiry follow-up. For full details, review our AI Transparency Disclosure.
• No Unauthorized Binding: Cloud9 AI cannot enter into binding contractual commitments, alter published pricing, or issue customized legal guarantees on behalf of Cloud9solution.

4. Acceptable Use Policy

You agree to use this website solely for lawful purposes. You shall not:

• Engage in automated scraping, denial-of-service attempts, or vulnerability probing without prior written authorization.
• Attempt prompt injection, reverse engineering, or voice stream disruption against the Cloud9 AI endpoint.
• Submit fraudulent contact inquiries, forged telephone numbers, or spam through our interactive forms.

5. Intellectual Property

All proprietary content, diagrams, platform architecture documentation, brand marks, and software code on this website are the intellectual property of Cloud9solution. Unauthorized reproduction, modification, or distribution is prohibited without prior written consent.

6. Regulatory & Compliance Responsibilities

Cloud9solution designs and implements hosting and infrastructure according to rigorous engineering discipline. However, regulatory compliance certifications (such as RBI mandates, HIPAA, or industry frameworks) depend upon client-specific deployment architectures, operational policies, and formal contract scopes. Clients remain responsible for validating their organization's specific legal and statutory requirements.

7. Governing Law & Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with these terms or use of the website shall be subject to the exclusive jurisdiction of the competent courts in India.

8. Contact Information

Questions regarding these Terms of Service may be directed to our team: